Support

How do I get started?

Download FitGo from the App Store, create an account with Sign in with Apple or email/password, then complete onboarding to personalize your training experience.

Which devices does FitGo support?

FitGo requires an iPhone running iOS 18 or later. The Apple Watch companion app supports watchOS 11+ on Series 6 and later. Garmin integration is available for Forerunner 165 and 165M.

How do I sign in?

FitGo supports Sign in with Apple and email/password. Sign in with Apple is recommended because it is faster and does not require a separate password.

My Apple Watch is not syncing with the app.

Make sure Bluetooth is enabled on both devices and that the FitGo Watch app is open. Open a workout in the iPhone app first. The Watch app connects automatically when a session starts. If the issue persists, force-quit both apps and reopen the iPhone app.

Heart-rate zones are not showing on the Watch.

Heart-rate data requires HealthKit permission. Go to iPhone Settings > Health > Data Access & Devices > FitGo and enable Heart Rate read access. Then restart a workout.

Which Watch controls are available during a workout?

From your Apple Watch you can validate the current set, skip rest, add or remove 30 seconds from the rest timer, and end the workout. All actions sync to the iPhone app.

What can ALEX do?

ALEX can review logged training history, body weight trend, daily check-ins, and fitness goals to draft general fitness suggestions, routine proposals, recovery reminders, and morning briefs for you to verify.

Does ALEX replace a doctor or physiotherapist?

No. ALEX provides general fitness information based on logged data. It does not provide medical advice, diagnosis, treatment, or emergency care. Always consult a qualified professional for injuries or health concerns.

How do I restore a purchase?

Open the Shop tab and tap Restore Purchases at the bottom of the screen. Make sure you are signed in with the same Apple ID used for the original purchase.

Can I get a refund?

All purchases are processed by Apple. Request a refund directly at reportaproblem.apple.com with your Apple ID.

Where is my data stored?

Workouts and routines are stored locally on your device using SwiftData and optionally synced to Supabase for cross-device restore. Coaching conversations can be stored in Supabase and processed by the configured AI provider only through a secure server-side proxy.

Can I export or delete my account?

You can delete your account directly in the app from Profile > Settings > Delete account. For data export or privacy questions, email hello@fitgo.app with the subject “Privacy Request”.

Does FitGo sell my health data?

No. FitGo never sells or monetizes your personal or health data. See the Privacy Policy for details.

How does Garmin integration work?

Install the FitGo Connect IQ app on your Garmin Forerunner 165 from the Connect IQ Store. Once installed, open a workout in FitGo on iPhone. The Garmin app receives the session and lets you validate sets, skip rest, and end the workout from your wrist.